NPS® System
To Measure and Improve Customer Experience
Gain a complete view of your customer across all touchpoints. Automate feedback collection and make decisions based on real data. Improve customer retention and loyalty with immediate action and automated follow-up.
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Everything you can do with our NPS® software
Adopting our NPS® system means incorporating a common language to understand and improve the customer experience. Our platform not only measures satisfaction but also identifies promoters, passives, and detractors, clearly showing where to focus improvement actions.
This allows you to prioritize resources, anticipate problems, and generate a culture focused on the voice of the customer. Implementing an NPS® system facilitates more confident decision-making, focuses on key processes, and strengthens trust and relationships with customers.
LEARN MOREAutomated surveys
Conduct personalized surveys through various channels: web, email, app, QR code, SMS, or phone calls. Obtaining the customer's voice is automatic, immediate, and frictionless, ensuring a high response rate and a true view of the experience.
Sentiment analysis and real-time feedback
Automatically analyze open comments to identify emotions, sensitive topics, and red flags, thanks to our AI-powered verbatim analysis system.
Custom dashboards and reports
Analyze with the power of Power BI technology. Visualize results in real time from any device. Filter by channel, location, product, or customer segment and share clear reports with your management team. Information is presented intuitively, ready to support any strategic decision.
Integration with any system
Easily integrated with any system (CRM, ERP, HIS, RIS, etc.). It automates all workflows: from data collection, sending surveys, receiving responses, monitoring results, etc. Manage the entire customer cycle in real time from a single platform, without duplicating efforts or data.
How our customer experience solution works
Everything is designed to be simple and agile. The process is straightforward: design surveys with customizable templates, distribute them across multiple channels, collect responses, and gain a clear and reliable view of your customers and agents to identify key improvement actions.
Why choose Opinat
+15 years of experience implementing NPS® systems
+35 million surveys per year across multiple channels
International presence in +20 countries
Power BI
Qualitative and Quantitative Analysis
Request a free demo today
Request a personalized demo and discover how to transform your customer experience strategy. With advanced technology, clear dashboards, and automated tracking, you'll go from collecting data to generating real results.